We are becoming inured to the word “digital”. Digital clock, digital telephone, digital TV… It usually meant that we would be required to buy some new boxes soon. So forget it for now.
But “digital transformation” means something far more significant. More than just a technology shift, it implies a profound, cultural revolution. It signifies a transformation of business and organisational actions, processes, skills and models to take better advantage of opportunities arising from the way digital technologies are infiltrating and impacting business and society. For business digital transformation has become a fashionable buzz-phrase, but it also applies more widely to governments and public sector agencies, including those tackling some of societies’ greatest challenges – such as pollution and ageing populations.