How Customer Service Can Get Onboard with Digital Transformation
We live in the age of the always-on consumer. A wealth of information, resources, and services are now available with just a few taps on a keyboard or touchscreen. So customers – whether they’re shopping for business or pleasure – have become more demanding.
That means businesses need to deliver better solutions and services, and do that faster. That’s no easy feat. The good news is that businesses can put software and connected technology to work for them as well.