Centric Updates Visual Innovation Platform

Centric Updates Visual Innovation Platform

CAMPBELL, CA, Jan 9, 2019 – Building on its strategy to develop innovations that drive retail transformation for brands, retailers and manufacturers, product lifecycle management (PLM) leader Centric Software has announced new additions to the Centric Visual Innovation Platform (Centric VIP). Developed in partnership with world-leading brands and retailers, Digital Concept Boards and Digital Buying Boards re-define design ideation and buying by fully transforming the ways teams collaborate, share ideas and make decisions. Centric Software provides the most innovative enterprise solutions to fashion, retail, footwear, outdoor, luxury and consumer goods companies to achieve strategic and operational digital transformation goals.

5 Customer-Centric Marketing Strategies for SaaS Companies That Deliver ROI

5 Customer-Centric Marketing Strategies for SaaS Companies That Deliver ROI

‘Customer-centric’ no longer just refers to a marketing strategy—it’s a whole economy. It’s a way of thinking.

Customer expectations and demands on enterprises have never been so high, or so personal—especially for SaaS companies who are at the forefront of both the modern wave of technology and the new customer-centricity business model. Seemingly every customer believes they have the power to bend the business world to their exact needs. To acknowledge that customers want better service isn’t enough. The digital transformation of business, and the resulting rise of the customer-centered economy, must inform every action your customer success team takes. Now more than ever, winbacks, upsells, renewals, referrals, and feedback cannot be passive items on a checklist. They must stand as opportunities for connection, chances to demonstrate how your company knows what each and every customer deserves.

Click here to view the original article at www.business2community.com

Insight 2019 Technology Predictions

Insight 2019 Technology Predictions
  • Michael Guggemos, Chief Information Officer – Insight, shares his thoughts about what will be the key issues for the channel in the months ahead

    Micro-services

    The rise of unbundled micro-services

2019 will see the beginning of the next big shift in enterprise computing, from conventional cloud computing to micro-services. Currently, most cloud services come in the form of purchasing access to bundled apps (eg. Office 365). But for many organisations, this involves paying for access to tools they don’t use. The next logical step is to only pay for the individual services consumed. This makes things very easy and efficient for users, who can use the best tool for the job rather than being confined to a bundle. But it does bring complexity for software providers and IT. The former need to pull apart their bundles into individual service layers without undermining the integrity of each tool. The latter will need to manage a wider volume and variety of providers.

Click here to view the original article at www.computerweekly.com

Top data driven technology to impact enterprises in 2019

Top data driven technology to impact enterprises in 2019

Technology is evolving at a breakneck speed, and keeping up with a deluge of new emerging trends can be challenging for enterprises. However, businesses not only need to keep up with the trends and developments within their respective industries but also identify which technologies to adopt in order to evolve in a rapidly changing enterprise landscape.

Click here to view the original article at techobserver.in

How is GDPR impacting data protection views and legislation in the US?

How is GDPR impacting data protection views and legislation in the US?

Is the introduction of the General Data Protection Regulation (GDPR) across the EU likely to have an impact on data protection views and legislation in the US in 2019? As one would expect, the answer isn’t clear cut. There’s a clear direction of travel in terms of opinion, but can differing vested interests find consensus?

Click here to view the original article at government.diginomica.com

Digital transformation: Biggest IT budget priorities for 2019

Digital transformation: Biggest IT budget priorities for 2019

Digital transformation is one of the key buzz phrases of the decade. TechRepublic talked to experts to find out how they predict companies will spent their IT dollars on digital transformation.
Participants in the roundtable included:

  • Amy Chang, senior vice president of collaboration, Cisco
  • Jeff Wargin, vice president of product management, Duck Creek Technologies
  • Pete Blackshaw CEO, Cintrifuse

Click here to view the original article at www.techrepublic.com

Huddle Room Trends 2019: Agile Meeting Spaces

Huddle Room Trends 2019: Agile Meeting Spaces

The concept of the “workplace” is changing.

To succeed in a business environment, today’s employees don’t necessarily need a desk at a specific office or a pre-set schedule for when they need to work. Increasingly, organisations around the world are beginning to embrace a more flexible and agile approach to getting things done. This digitally-enhanced workforce is continually being empowered by new and intuitive solutions like cloud communications, collaboration tools, and huddle rooms.

Click here to view the original article at www.uctoday.com

 

Six Trends Shaking Up Customer Care in 2019

Six Trends Shaking Up Customer Care in 2019

As 2018 comes to a close, it’s time to reflect upon this year’s Customer Care industry highlights, and to think about what’s expected to happen next year. To help you plan for 2019, we report on six major trends that are set to shake up the industry.

1. New messaging channels

In 2019 we expect the use of messaging to increase even further. The growing number of customers using messenger platforms (1.5 billion on WhatsApp and 1.3 billion on Messenger) and the rollout of business apps, will encourage companies to adopt this means of communication.

Click here to view the original article at customerthink.com

 

Why Defining the Digital Space Is the First Step in Digital Transformation

Why Defining the Digital Space Is the First Step in Digital Transformation

Gartner shook up the enterprise content management industry in 2017 when it introduced the concept of content services and bid farewell to the ECM Magic Quadrant. Now, it has turned its attention to the digital transformation space, at the recent Gartner Symposium/ITxpo it “evolved” digital transformation into ContinuousNEXT.

Click here to view the original article at www.cmswire.com