How To Be A Business Transformation Advocate At Your Company

How To Be A Business Transformation Advocate At Your Company

Nearly 90% of leaders expect the number of change initiatives at their organization to increase in the next two years — but these changes will have mixed results.

McKinsey surveyed more than 2000 executives across 900 companies and found that fewer than half of executives believed their transformation efforts had met their goals or showed sustained results.

Click here to view the original article at ceoworld.biz

 

Communication is Companies’ Biggest Opportunity for Digital Transformation

Communication is Companies’ Biggest Opportunity for Digital Transformation

So much of the economy has gone digital. We buy, invoice, pay taxes, market, and serve customers digitally.

Yet parts of the economy remain digital-averse. According to the 2018 Digital Transformation Index, nearly a quarter of companies say they have a below average relationship with technology. Sixty percent don’t have a plan for digital transformation.

 

Japan’s “Society 5.0” initiative is a roadmap for today’s entrepreneurs

Japan’s “Society 5.0” initiative is a roadmap for today’s entrepreneurs

Japan, still suffering the consequences of its ‘Lost Decade’ of economic stagnation, is eyeing a transformation more radical than any the industrialized world has ever seen.

Boldly identified as “Society 5.0” Japan describes its initiative as a purposeful effort to create a new social contract and economic model by fully incorporating the technological innovations of the fourth industrial revolution. It envisions embedding these innovations into every corner of its ageing society. Underpinning this effort is a mandate for sustainability, bound tightly to the new United Nations global goals, the SDG’s. Japan wants to create, in its own words, a ‘super-smart’ society, and one that will serve as a roadmap for the rest of the world.

 

How to capture what the customer wants

Companies often fail across digital channels because they are insufficiently aware of the real needs and preferences of their customers across omnichannel journeys.

Customers now have an unprecedented number of ways to engage with companies, from traditional channels to an ever-growing array of digital modes. Many organizations have responded by investing in digital channels, frequently in an effort to replace traditional modes of engagement. The thinking is that as customers become more technologically savvy, they favor digital channels, significantly reducing the need for live agents and thus saving significant costs. Many companies have expected to save more than 40 percent through reducing live contacts. Yet companies that take this approach often see their customer interactions increase rather than decline, despite significant efforts and resources.

Click here to view the original article at www.mckinsey.com

 

Finding Storage Architecture Balance and Flexibility in a Hi-Res World

Video
Finding Storage Architecture Balance and Flexibility in a Hi-Res World

Large and unstructured data, such as that obtained with video, is often 50 times larger than the average corporate database. This “unstructured” data is projected to surpass 100 Zetabytes worldwide by 2020. Out of the several influencing factors driving this trend, the fact that content resolutions are rapidly rising is fueling this growth even further. Not only is 4K going mainstream, but 8K and high dynamic range (HDR) content are becoming a more likely choice for a variety of applications such as corporate video, sports, and VR/AR.

 

Digital transformation in the financial industry: Driven out of necessity

Digital transformation in the financial industry: Driven out of necessity

Digital transformation in the financial industry is born out of changing consumer demands and the threat from challenger banks
The financial services industry is changing. And, unlike other sectors, it is changing fast and has been for quite sometime (decades). The shift has been dramatic.
Look back 40 years to ‘bank 1.0’. In this era, the location-sensitive, physical branch was king. And, the financial industry as a whole was based on relationships and human interactions. Consumers would go into a branch to get all of their services and needs catered for. ATMs, as a ‘channel’, did not emerge until the 1980s.

 

10 predictions for customer service in 2019

10 predictions for customer service in 2019

Customer service is undergoing its most dramatic transformation since automatic call distribution prompted the beginning of call centers in the 70s. For decades there wasn’t much change despite innovations such as touch-tone dialing, 1-800 numbers, and interactive voice response systems – technologies that became widely available by the mid 80s.

Click here to view the original article at www.the-future-of-commerce.com

How to improve customer experience through internal communication

How to improve customer experience through internal communication

While they seek to deliver marketing that is both meaningful for consumers and profitable for brands, today’s marketers are working within a discipline undergoing a fundamental transformation. As marketing’s traditional creative skills merge with technology to meet the needs of an always-on, tech-savvy consumer, those two areas of expertise need to combine. When they do that well, they unlock the promise of data for business.

Click here to view the original article at www.marketingweek.com

Centric Updates Visual Innovation Platform

Centric Updates Visual Innovation Platform

CAMPBELL, CA, Jan 9, 2019 – Building on its strategy to develop innovations that drive retail transformation for brands, retailers and manufacturers, product lifecycle management (PLM) leader Centric Software has announced new additions to the Centric Visual Innovation Platform (Centric VIP). Developed in partnership with world-leading brands and retailers, Digital Concept Boards and Digital Buying Boards re-define design ideation and buying by fully transforming the ways teams collaborate, share ideas and make decisions. Centric Software provides the most innovative enterprise solutions to fashion, retail, footwear, outdoor, luxury and consumer goods companies to achieve strategic and operational digital transformation goals.

5 Customer-Centric Marketing Strategies for SaaS Companies That Deliver ROI

5 Customer-Centric Marketing Strategies for SaaS Companies That Deliver ROI

‘Customer-centric’ no longer just refers to a marketing strategy—it’s a whole economy. It’s a way of thinking.

Customer expectations and demands on enterprises have never been so high, or so personal—especially for SaaS companies who are at the forefront of both the modern wave of technology and the new customer-centricity business model. Seemingly every customer believes they have the power to bend the business world to their exact needs. To acknowledge that customers want better service isn’t enough. The digital transformation of business, and the resulting rise of the customer-centered economy, must inform every action your customer success team takes. Now more than ever, winbacks, upsells, renewals, referrals, and feedback cannot be passive items on a checklist. They must stand as opportunities for connection, chances to demonstrate how your company knows what each and every customer deserves.

Click here to view the original article at www.business2community.com