Microsoft CSP Pain Points Lead Partner To Develop Partner-Facing Solution

Microsoft CSP Pain Points Lead Partner To Develop Partner-Facing Solution

For about five years, Microsoft has been encouraging partners to develop their own intellectual property. Reston, Va.-based IOTAP took that advice to heart in a way that’s already helping other partners struggling to overcome some of the difficulties inherent in being a Microsoft Cloud Solution Provider (CSP).

As a CSP itself, IOTAP had difficulty tracking licensing for CSP customers. Straightforward orders went fine. Things got complicated when customers wanted to add seats, change Office 365 or other Microsoft cloud product SKUs, or otherwise change orders during the middle of a billing period, to name a few of the many examples. When a customer wanted to know why their charges came in at a certain amount, it could be hard to find an answer…

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Microsoft CSP Pain Points Lead Partner To Develop Partner-Facing Solution

Why businesses need a chief digital transformation officer

Why businesses need a chief digital transformation officer

As businesses grapple with the complexities of digital transformation, some companies have decided a new C-level role is required to help direct digital operations. What does the role of the chief digital transformation officer involve? For most types of businesses, digital transformation is a must given the shift in consumer behaviors to towards online activity and the expectations of millennials and Generation Z for rapid, easy-to-access multi-channel experiences. In addition, as more businesses ‘go digital’ the businesses-to-business landscape is dependent upon digital transactions…

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Why businesses need a chief digital transformation officer

Your employees are just as critical to your transformation process

Digital transformation requires a clear organisational vision.

The subject of digital transformation is not new and is typically related to upcoming technology megatrends such as cloud computing, mobility, Big Data, artificial intelligence (AI), the Internet of Things (IoT), robotics and social platforms. There is no doubt that the growing connectivity of people, machines, and businesses has reformed market demands, and, to keep up and stay competitive, organisations must adjust by digitising their processes and business models. According to Mandla Mbonambi, founding CEO of Africonology, digital transformation presents many new opportunities to grow and expand into the rest of Africa.
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Reseller-to-MSP Transformation Accelerates Revenue Growth and New Customer Wins

These playbooks distill best practices executed by channel partners that have successfully transformed themselves into MSPs. Based on comprehensive interviews with around 1,000 MSPs across Americas, Asia-Pacific and Europe, these data-driven playbooks provide an actionable blueprint with insights and benchmarks to operationalize the transformation journey and succeed.

Business Transformation is Complex But Delivers Impressive Performance Gains

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The Boring Truth About High-Value AI Projects

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McKinsey Global Institute examined hundreds of artificial intelligence use case to figure out the ones that yielded the highest value for organizations. That big-picture vantage point yield one surprising and boring truth about the value of AI.
Artificial intelligence may be the leading edge of advanced analytics, but it has not yet reached mainstream deployment in the enterprise. If you haven’t deployed it, you aren’t behind. Yet. Organizations that have …

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RSA Conference 2018

Take this opportunity to learn about new approaches to info security, discover the latest technology and interact with top security leaders and pioneers. Hands-on sessions, keynotes and informal gatherings allow you to tap into a smart, forward-thinking global community that will inspire and empower you.

 

And, introducing RSAC onDemand! A new way to experience RSA Conference, online.

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Where Does Your Company Score on the Digital Readiness Scale?

Where Does Your Company Score on the Digital Readiness Scale?

In the age of disruption, making sure your company is digitally ready is no longer an option–it’s a necessity.

In fact, I’d argue that every company today is already a digital company by requirement–just some are (much) better at it than others. A local doctor’s office, for example, might still be using paper files and mailing appointment reminders–but most of their target market is living online. And even aside from the customer base, digital technologies can be used to improve internal efficiencies, streamline operations, and boost the bottom line.

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Customer engagement is needed for digital transformation success

Customer engagement is needed for digital transformation success

Digital transformation is not simply about implementing new technology. It requires customer engagement and a committed team of employees. A new report outlines seven points for success.

While most organisations need to accelerate their digital transformation to effectively compete and stay relevant to customers, this journey needs to be trod carefully and with careful planning. Moreover. a company that attempts to go digital and which does not seek employee buy-in, or achieve partner and supplier engagement, and which does not provide a seamless customer experience, will struggle and probably fail.

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