- Michael Guggemos, Chief Information Officer – Insight, shares his thoughts about what will be the key issues for the channel in the months ahead
The rise of unbundled micro-services
2019 will see the beginning of the next big shift in enterprise computing, from conventional cloud computing to micro-services. Currently, most cloud services come in the form of purchasing access to bundled apps (eg. Office 365). But for many organisations, this involves paying for access to tools they don’t use. The next logical step is to only pay for the individual services consumed. This makes things very easy and efficient for users, who can use the best tool for the job rather than being confined to a bundle. But it does bring complexity for software providers and IT. The former need to pull apart their bundles into individual service layers without undermining the integrity of each tool. The latter will need to manage a wider volume and variety of providers.
Technology is evolving at a breakneck speed, and keeping up with a deluge of new emerging trends can be challenging for enterprises. However, businesses not only need to keep up with the trends and developments within their respective industries but also identify which technologies to adopt in order to evolve in a rapidly changing enterprise landscape.
Is the introduction of the General Data Protection Regulation (GDPR) across the EU likely to have an impact on data protection views and legislation in the US in 2019? As one would expect, the answer isn’t clear cut. There’s a clear direction of travel in terms of opinion, but can differing vested interests find consensus?
Digital transformation is one of the key buzz phrases of the decade. TechRepublic talked to experts to find out how they predict companies will spent their IT dollars on digital transformation.
Participants in the roundtable included:
- Amy Chang, senior vice president of collaboration, Cisco
- Jeff Wargin, vice president of product management, Duck Creek Technologies
- Pete Blackshaw CEO, Cintrifuse
The concept of the “workplace” is changing.
To succeed in a business environment, today’s employees don’t necessarily need a desk at a specific office or a pre-set schedule for when they need to work. Increasingly, organisations around the world are beginning to embrace a more flexible and agile approach to getting things done. This digitally-enhanced workforce is continually being empowered by new and intuitive solutions like cloud communications, collaboration tools, and huddle rooms.
As 2018 comes to a close, it’s time to reflect upon this year’s Customer Care industry highlights, and to think about what’s expected to happen next year. To help you plan for 2019, we report on six major trends that are set to shake up the industry.
1. New messaging channels
In 2019 we expect the use of messaging to increase even further. The growing number of customers using messenger platforms (1.5 billion on WhatsApp and 1.3 billion on Messenger) and the rollout of business apps, will encourage companies to adopt this means of communication.
Enhanced Mobile Broadband (eMBB) will transform media distribution and access. Massive Internet of Things (MIoT) will be the connectivity foundation of smart cities. And Ultra-Reliable Low Latency Communication (uRLLC) will make autonomous vehicles safer and more reliable.
Gartner shook up the enterprise content management industry in 2017 when it introduced the concept of content services and bid farewell to the ECM Magic Quadrant. Now, it has turned its attention to the digital transformation space, at the recent Gartner Symposium/ITxpo it “evolved” digital transformation into ContinuousNEXT.
Resellers positioning SD-WAN might want to tone it down on the cost savings pitch with customers keener to hear about how adopting the technology will improve their security. Resellers positioning SD-WAN might want to tone it down on the cost savings pitch with customers keener to hear about how adopting the technology will improve their security.
For top technology CEOs, ringing in the new year means making big bets on game-changing innovation to propel channel sales growth in emerging markets from edge computing to artificial intelligence to multi-cloud data management.
How does that innovation take shape? CRN asked the leaders of the industry’s powerhouse companies for their insight into the coming year.