Mckay Bird, CMO, TCN, talks about how decades ago, the contact center industry heavily relied on singular routed phone calls. He describes how today, new technologies have brought about digital transformation by improving the overall customer experience through omnichannel outreach, speech analytics and business intelligence
Companies are waking up to the idea that their current business operations are outdated and their systems need improvements. There is no better time to make this change. In fact, transitioning your products and/or services into the digital age is vital to the future success of your business.